Refund policy

Return & Refund Policy

At Pals LA, we want you to love what you receive. If something’s not right, we’re here to make it better.

We accept returns within 30 days of delivery for most new, unused items. To qualify:

To start a return, email us at info@palsla.com with your order number and reason for return. We’ll provide return instructions.

Returns sent without authorization will not be accepted.

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

We replace items if they are defective, damaged, or incorrect. Need an exchange? Email info@palsla.com with a photo and brief description.

Please note that the following items are non-returnable:

Return shipping is the responsibility of the customer.

If you have any questions, reach out to us at info@palsla.com — we’re happy to help.